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The Permanent Secretary, Federal Ministry of Agriculture and
Rural Development, Dr. Shehu Ahmed, on Thursday, 1st December, 2016
inaugurated the SERVICOM Committee of the Ministry.
Inaugurating the committee, the Permanent Secretary expressed
satisfaction with the Reform Coordination and Service Improvement department of
the Ministry for taking its rightful place in the Ministry to drive,
coordinate, monitor, report and troubleshoot on service failures, as well as
making efforts to address them accordingly.
While assuring the Committee of management’s necessary support
to perform its duties, the Permanent Secretary urged the department of Reform
Coordination and Service Improvement to come up with initiatives that will
enhance service delivery in the Ministry.
He called on the department to work efficiently and in
consonance with all departments in the Ministry to achieve set objectives. He
also appealed to all departments and Units in the Ministry to support the
initiative and the committee.
He appreciated the efforts and encouragements of the SERVICOM
Office in the Presidency, especially in the current work on the Ministerial
Service Charter of the Ministry and the synergy the Ministry is receiving from
the Office. He congratulated the Committee members, drawn from all departments
of the Ministry, and urged them to see their nomination as an opportunity to
re-dedicate themselves and work as a team to bring about positive changes in
the Ministry.
Earlier in her keynote address, acting National Coordinator
of SERVICOM, Mrs. Nnenna Akajemili stated that the inauguration of the
Ministerial SERVICOM Committee in the Ministry was in line with the
institutionalization of SERVICOM Principles in all Ministries, Departments and
Agencies (MDAs) of Government. She noted that the inauguration comes in the
most auspicious time when President Buhari is working towards ensuring change
in the Nigerian public service, and most especially in the agriculture sector.
She expressed hope that the inauguration of a SERVICOM
Committee in the Ministry would, among other things, bring about a positive
change and improvement in productivity, as well as strategies that will lead to
better service delivery in the Ministry.
She stressed that the public expects accountability and
transparency in the use of resources, and would therefore, measure Government
performance based on the quality of services delivered. She thus enjoined all
MDAs to embrace the principles of SERVICOM, which promotes the culture of
continuous improvement in the service delivery process, to keep track with
global best practices, as advocated by the SERVICOM Office.
Head of Reform Coordination and Service Improvement
department in the Ministry, Mr. El-Baff Mahdi called on the newly inaugurated
committee to, among other things, organize sensitization of all staff of the
Ministry in order to promote a better attitude and commitment, as well as
efficiency and effective service delivery at all levels, organize best
staff/department award with the aim of rewarding excellence, and to sensitize
and establish SERVICOM Units in all research institutions and parastatals of
the Ministry in line with Federal Government directive.
Tony Ohaeri
Director (Information)
Federal Ministry of
Agriculture and Rural Development
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